Terms of Service

Last updated: September 8, 2026

These Terms are a legal contract between you and the operator of this website ("Great Life", "we", "us"). They govern your use of great-life.org and every service we sell or give away through it, including the free website program, website hosting, and the Found First program (together, the "Services"). By using the site, requesting a free website, or paying for any Service, you agree to these Terms. If you do not agree, do not use the site or the Services.

These Terms contain a binding arbitration provision and a class action waiver. They also contain a no-refund policy and a chargeback waiver. Please read them.

1. Who may use the Services

You must be at least 18 and, if you act for a funeral home or other business, you represent that you have authority to bind it. Everything you tell us about your firm (name, address, hours, services, case value) must be accurate and kept current; our work and our reports are only as good as the facts you give us.

2. The free website

We may build and publish a website for your firm at no charge. We build it from information you give us and information already public about your firm. We publish it on a subdomain we control until you connect a domain you own. Hosting after the build is provided through a third-party platform at that platform's published monthly price; that platform bills you directly under its own terms, and we may receive a commission from it. You may cancel hosting with the platform at any time. You own your firm's name, content, photographs, and domain. We own our templates, structured-data patterns, code, and tooling, and we may reuse them for other clients. A free website carries no warranty of any kind.

3. Found First and other paid programs

Found First is a monthly program that combines AI-answer visibility work, local search work, website fixes, management of your Google Local Services Ads profile, call tracking, review invitations, and reporting. The exact scope is the one described on the checkout page or order form at the time you buy. We may perform the work ourselves or through vendors we select. Some parts of the program run on third-party platforms (Google, Wix, tracking and telephony providers); their availability and rules are outside our control.

Advertising spend is not included. Where a program involves paid advertising (for example Google Local Services Ads), the media cost is charged separately, at cost, on top of the program fee, and is non-refundable once spent.

Market exclusivity. While your Found First subscription is active and paid, we will not sell Found First to another funeral home whose primary location is within thirty (30) miles of yours. Exclusivity ends when your subscription ends for any reason.

4. Fees, billing, and automatic renewal

Paid Services are billed in advance, in U.S. dollars, to the payment method you provide, through our payment processor (Stripe). By providing a payment method you authorize us and our processor to charge it for the program fee, any advertising spend you approve, applicable taxes, and any unpaid balance on your account.

IMPORTANT: PAID PROGRAMS RENEW AUTOMATICALLY. WE WILL CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT PROGRAM FEE ON EACH MONTHLY ANNIVERSARY OF YOUR FIRST PAYMENT UNTIL YOU CANCEL. If your anniversary date does not exist in a given month, we bill on the 28th. Each renewal period is one month.

If a charge fails, we may retry it, suspend the Services, pause your market exclusivity, and, after notice, terminate. You remain responsible for fees accrued through the end of the current period. Amounts unpaid thirty (30) days after the due date may bear a late charge of 1.5% per month or the maximum permitted by law, whichever is less, plus reasonable collection costs. We may change program fees with at least thirty (30) days' notice by email; the new fee applies from your next renewal.

5. Cancellation

You may cancel a paid program at any time by emailing team@great-life.org from the address on your account. Cancellation takes effect at the end of the billing period in which we receive it; you keep the Services through that date and are not charged again. We need a reasonable time to process a cancellation, so send it before your renewal date. We may cancel or refuse any order, and may end a program on thirty (30) days' notice, in which case we refund any prepaid fees for periods after the end date.

6. No refunds, and no chargebacks

ALL FEES ARE FINAL AND NON-REFUNDABLE EXCEPT WHERE THESE TERMS OR THE LAW EXPRESSLY REQUIRE A REFUND. The program fee pays for work that begins as soon as you enroll: audits, configuration, listings, content, ad management, and monitoring. That work is delivered and consumed during the period, whether or not the market responds as hoped. Cancelling mid-period does not entitle you to a refund of that period.

YOU AGREE NOT TO INITIATE A CHARGEBACK OR PAYMENT DISPUTE WITH YOUR CARD ISSUER OR BANK FOR FEES YOU AUTHORIZED, UNLESS YOU DID NOT RECEIVE THE SERVICES AT ALL. If you believe a charge is wrong, you agree to email us first and give us fifteen (15) days to resolve it. Our records of the work performed, the weekly reports we sent you, your written approvals, and your acceptance of these Terms at checkout are the record of what you received. A chargeback filed in breach of this section is a material breach: we may suspend the Services immediately, and you agree to reimburse the disputed amount together with the processor's dispute fee and our reasonable costs of responding.

7. What we do not promise

We do not promise rankings, citations, calls, cases, or revenue. Search engines and AI assistants change how they rank and answer without notice; competitors act; markets move. Case-value figures in our reports are the ones you gave us, and attributed cases are counted only where our tracking can trace them. Illustrative figures, industry statistics, and the calculator on this site are general information and simple math on numbers you choose, not projections for your firm. We are not a law firm or an accountant, and nothing here is professional advice. No client relationship exists until you enroll in a paid program or we sign a written agreement.

8. Your responsibilities

You will give us timely access to the accounts and assets the work requires (domain registrar, website, Google Business Profile, ad accounts, phone numbers), respond to approval requests within a reasonable time, and not use the Services for anything unlawful, deceptive, or contrary to the rules of the platforms involved. You are responsible for the accuracy of your listings, your licensing, your compliance with funeral-service regulation, and any promise you make to a family. Delays caused by missing access or approvals do not pause billing.

9. Intellectual property and data

You own your firm's name, marks, content, photographs, reviews, and domain, and you grant us a license to use them to perform the Services. We own our methods, templates, code, scoring, reports, tooling, and the First Call System™, the Aftercare Engine™, and the Dignity Dividend, and all site content, copy, and design. You may use the reports we send you for your own business and may not resell them. We may keep and use aggregated, de-identified data about performance to improve the Services. Call recordings and transcripts, where enabled, are made only where the law allows and are stored under our Privacy Policy.

10. Communications

By using the Services you consent to receive email, text, and telephone communications from us about your account, your reports, and our Services, and you agree that electronic notices satisfy any requirement that a notice be in writing. You may opt out of marketing messages at any time; account and billing notices continue while you are a client.

11. Third-party platforms and links

The Services depend on platforms we do not control, including Google, Wix, telephony and tracking vendors, and AI assistants. Their terms apply to your use of them, they may change or suspend features, and we are not responsible for their acts, outages, or policies. Links from this site to other sites are provided for convenience only.

12. Disclaimer of warranties

THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST CASES, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM THE SITE OR THE SERVICES, HOWEVER CAUSED. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PAID PROGRAM IS LIMITED TO THE FEES YOU PAID US FOR THAT PROGRAM IN THE THREE (3) MONTHS BEFORE THE CLAIM AROSE, AND FOR ANY OTHER CLAIM, INCLUDING CLAIMS RELATING TO THE SITE OR A FREE WEBSITE, TO ONE HUNDRED U.S. DOLLARS (US $100). You agree to indemnify us against third-party claims arising from your content, your listings, your breach of these Terms, or your violation of law.

14. Term, suspension, and termination

These Terms apply while you use the site or any Service. We may suspend or terminate access for non-payment, breach, abuse of a platform's rules, or conduct that harms other clients or families. Sections 6, 7, 9, 12, 13, 15, and 16 survive termination. On termination of a paid program we return control of your accounts and assets to you; work product that embodies our methods stays ours.

15. Dispute resolution, arbitration, and class action waiver

Talk to us first. Before starting any claim, you must email team@great-life.org with your name, your firm, a description of the dispute, and the relief you seek, and give us forty-five (45) days to resolve it.

Arbitration. If we cannot resolve it, any dispute, claim, or controversy between you and Great Life arising out of or relating to the site, the Services, or these Terms, including their validity and scope, will be resolved by binding individual arbitration administered by the American Arbitration Association or JAMS before a single arbitrator, under the Federal Arbitration Act. The arbitrator may award the same relief a court could award to an individual. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court if it qualifies.

Class action and jury waiver. YOU AND GREAT LIFE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court, not in arbitration.

Opt-out. You may opt out of arbitration by emailing us within thirty (30) days of first accepting these Terms with your name, your firm, and a clear statement that you opt out. Opting out has no effect on your relationship with us.

16. General

These Terms, the checkout page or order form for any paid program, and our Privacy Policy are the entire agreement between you and us about the Services and replace any earlier discussion. They are governed by the laws of the State of Wyoming without regard to its conflict-of-law rules, and any court proceeding permitted by Section 15 will be brought in the state or federal courts located in Wyoming. If a provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor of the business. We may update these Terms by posting the new version here and, for active clients, emailing the address on the account; the date above reflects the current version, and continued use after that date is acceptance. Notices to us go to team@great-life.org (email is the preferred and fastest channel) or by mail to Great Life, 312 W 2nd St #2577, Casper, Wyoming 82601.